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Monday, July 21, 2008

Manager 2.0, Part V

The post has finally arrived, the last in the series of five on management, Web 2.0 style. Through the previous four posts, we have discussed several topics, from Open-Book Management, compensation, and even Total Quality Management. In this post, we shall discuss items relating to deadlines and opportunities.

Item 13 states: "Deadlines agreed on and set by those doing the work." One could suggest that this isn't realistic, as it ignores both the internal and external customer needs. Consider home renovation. Does the customer allow the contractor to dictate how long the job will take, or is the schedule negotiated? Also, what if those doing the work are inefficient and their scheduling of the work promotes inefficiency? While a negotiated work schedule is best, no one side should have the scheduling power.

Item 14 states: "Employees create opportunities to learn and to be challenged." This is an excellent statement. Employees should be doing this any way! Suppose an employee has access to the company's online training resources. Shouldn't that employee take the opportunity to learn about new things in the business, or just improve other skills? It is always better to be proactive. Study the business, ask questions about the direction of the business, and be prepared to change.

As the Bible states, "There is nothing new under the sun." In each of the 14 topics, we have seen how the cultural phenomenon of Web 2.0 is causing managers to rethink how they operate their business and how they relate to their employees. Web 2.0 has brought acceptance of self-service, as well as acceptance of rapid change. While these elements have been demonstrated as positive for business, they have always required strong leadership. Let's hope that these Web 2.0 lessons will make for a more efficient, and stronger Manager 2.0

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